Impetus joined the in-house implementation team to develop and deliver a focused implementation and induction programme for existing staff and all new joiners.
This included the following key activities:
- All new joiners were ready to provide customer support service prior to go live
- First incoming calls answered within target times and service levels
- The learning experience was informative and enjoyable and formed a secure platform for sustainable business venture
- Call Centre now part of the Customer Service Proposition and is highly regarded